The fallout from The Wall Street Journal’s Facebook Files series continues. On Sunday, the company published a point-by-point rebuttal to the Journal’s story on Instagram’s effects on teenage girls — and then on Monday morning, the company said it would “pause” plans to build Instagram Kids while it consults with more outside groups. A Senate hearing looms on Thursday.
I spent the weekend talking to people in and around Facebook about the situation, and today I want to talk about what I think the company ought to do.
Inside Facebook, some people I’ve spoken with are feeling exasperated. They argue that the Journal series uses relatively few data points to paint Facebook in the worst possible light. To them, it’s more evidence of bias from a press working to bring the company to its knees, reaching predetermined conclusions with whatever scraps of information they can find.